General

How do I get started?

Getting started is easy. To order simple postcards online, use our easy online ordering system. To begin a direct mail marketing program, simply contact us using this form - we will get in touch with you asap. 

 

What is your turnaround time?

Total turnaround – from the time you place your order, to the time your postcards are delivered to the post office – ranges from 7 - 11 business days, depending on the day of the week you place your order. After your postcards are delivered to the post office, it generally takes 5 business days for 1st class mail delivery, and 5-10 business days for standard bulk mail.

 

What is the minimum quantity I can print and mail?

100 postcards is the minimum.

 

How much do your products and services cost?

Find updated pricing here.  If you don’t see the marketing product or service you want, simply contact us using this form or call 210-496-6352. 

 

I don’t see that you offer the product or service I’m interested in. Can you still do it for me?

We would be happy to provide you with a custom quote. Contact us using this form or 210-496-6352.

 

When is payment due?

Payment is due prior to printing and/or mailing your job.  We will send you an invoice prior to charging your credit card.

 

Is there a cancellation fee?

Best results from direct mail means being consistent! However, if you decide to cancel in the first year of your agreement, we charge a minimum fee of $50. If your request is made after one year, there is no cancellation fee.

 

Artwork

When am I going to receive a proof of my design?

We will send you a proof approximately 10 days before your postcards are scheduled to arrive in mailboxes.

 

If I want to create my own graphics, how should I set them up?

We require that all artwork follow these guidelines:

•  1/8” bleeds on each side (e.g. a graphic file for a 6”x 9” postcard would be submitted as 6.25” x 9.25”)

• 300 dpi resolution, in CMYK color

• Adobe Acrobat (pdf) file format. We also accept Adobe Photoshop, Illustrator and InDesign files.

• We can not accept files in Microsoft Word, Publisher or PowerPoint.

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Use our handy-dandy templates as a guide!

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If I want to make future changes to my artwork, how do I do this? And will it cost anything?

• Changes to your artwork can be made by emailing us at clientcare@reachingneighbors.com.

• Refer to your deadline schedule to make sure we have time to make changes before your next mailing.

• Minimal changes (phone number, email, address) cost $22.

• All other layout changes are billed at $90/hr in 15 minute increments of $22 each.

 

 

Mail Lists

How up-to-date are your mail lists?

Our neighborhood mail lists come from two combined sources: tax records and title records. The mailing lists are excellent with the exception of newer subdivisions where new records are generally about 8 months behind. If you are selecting a new neighborhood, we can discuss other options to obtain the most up-to-date information. All other customized mail lists are updated every 6-8 weeks.

 

Can you develop a customized mail list?

Absolutely! We can develop a targeted mail list for your project. A well-focused mail list will increase your response rate and save you printing and mailing costs. We will consult with you to determine your best prospects in terms of geography and demographics. 

 

Can you mail to residences using owner names?

Yes, we can mail to owner names, but only as they appear on the county tax records. We recommend addressing your mail pieces as “To the Family at” instead of the owner names. Our experience has shown that this resolves the issue of mailing to names of people who are divorced, deceased, etc.

 

Can I have a copy of my neighborhood mail list?

Unfortunately, we're not able to share neighborhood lists. We subscribe to a mail list service for a monthly fee, and our agreement with the company prohibits us from distributing the mail lists.

 

I'm going to provide you with my mail list. How should I set it up? And how do you want it sent to you?

• Ideally, you will supply your mail list in Excel format (.xls or .xlsx) with the following columns: Name, Company Name, Address, City, State and Zip Code. Download our example list template here. 

• Other acceptable mail list formats include: .txt and .csv.

• Take care in reviewing your mail list for duplicates and similarities along with protected, confidential or internal information you do not wish to see printed. We can help with formatting your mail list.

• You can email your list to us at clientcare@reachingneighbors.com.

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Will you share my mail list with anyone or any other company?

Any client-supplied mail list remains in the possession of Reaching Neighbors and its agents and will not be disclosed to another party.

  

If I want to make future changes to my mail list (additions, deletions or changes), how do I do this? And will it cost anything?

Our customers regularly update their mail lists – we encourage it! You can either submit an updated Excel list for each mailing according to your deadline schedule, or you can email us additions and deletions and we will keep your list up to date for you. No charge!

 

Post Office Delivery

I need my direct mail pieces delivered very quickly. Can you make this happen?

If you are mailing using bulk mail rates, the post office has 10 working days to deliver. Your best chance of having it delivered quickly is to mail using first class postage.

 

How can I be sure that my direct mail pieces will be delivered?

We mail a copy of your postcard to you and one to ourselves. We call this a “seed.” It helps us track delivery and the quality of the mail piece once delivered. We monitor delivery times closely and pro-actively contact the post office if there is an issue.

 

Which address will you use for my “seed”?

It will be delivered to the company address you provide. If you would prefer, we can change it to a different address.